I myself had to go to the forums on this question. What do you say in the policies to make the buyer feel at ease? So I learned a few things in my adventures into the grand world of Policies. First the top sellers on Etsy all have detailed policies where the customers know exactly what to expect. They let the customer know as much as they can about how they handle their business. Because we have to remember that Etsy is as much about the business as the handmade craft. So I tried to put together a list of questions that you should consider when you go to write your own.
Payment
~ What kind of payments do you accept?
~ When do you expect payment?
~ When someone does not pay you on the timeline you lay out how will you handle that?
~ Do you make concessions on your expectations if the buyer contacts you?
Shipping
~ Where do you ship?
~ What methods of shipping do you use?
~ What form of packaging do you do to protect your product?
~ Do you offer mail insurance?
~ Are there locations you cannot or do not ship to? Why?
~ Do you offer gift-wrapping for sellers? What do you charge for this?
Refunds and Exchanges
~ Do you offer a refund or exchange?
~ Under what situation do you offer one?
~ If you do not offer one, make a polite statement about why you do not. It will make the customer more comfortable.
Additional Policies
~ Do you consider an equal exchange with other Etsy sellers?
~ Do you frequently get the same question about an item? List them.
~ Is there anything special about your products that your customers need to know?
~ Do you do custom items? How do you handle this? Are there time line considerations?
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